{"id":53229,"date":"2026-07-03T21:00:10","date_gmt":"2026-07-03T18:00:10","guid":{"rendered":"https:\/\/martinclinic.ro\/?page_id=53229"},"modified":"2026-07-03T23:04:04","modified_gmt":"2026-07-03T20:04:04","slug":"formular-de-retur","status":"publish","type":"page","link":"https:\/\/martinclinic.ro\/en\/formular-de-retur\/","title":{"rendered":"Formular de Retur"},"content":{"rendered":"<div class=\"row\"  id=\"row-1126990748\">\n\n\t<div id=\"col-959358917\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-3299138496\" class=\"text\">\n\t\t\n<h2>Dreptul dumneavoastr\u0103 de retur \/ retragere din contract<\/h2>\n<p>Conform legisla\u021biei na\u021bionale privind protec\u021bia consumatorilor (Ordonan\u021ba de urgen\u021b\u0103 a Guvernului nr. 34\/2014, astfel cum a fost modificat\u0103 \u0219i completat\u0103 prin Ordonan\u021ba de urgen\u021b\u0103 a Guvernului nr. 18\/2026), ave\u021bi dreptul de a v\u0103 retrage din contractul \u00eencheiat la distan\u021b\u0103, f\u0103r\u0103 a fi necesar s\u0103 indica\u021bi un motiv \u0219i f\u0103r\u0103 costuri suplimentare, \u00een termen de 14 zile calendaristice de la data la care dumneavoastr\u0103 sau o persoan\u0103 ter\u021b\u0103, alta dec\u00e2t transportatorul, intra\u021bi \u00een posesia fizic\u0103 a produselor comandate.<\/p>\n<p>Ordonan\u021ba de urgen\u021b\u0103 nr. 18\/2026, \u00een vigoare din 19 iunie 2026, introduce obliga\u021bia comercian\u021bilor online de a pune la dispozi\u021bia clien\u021bilor o func\u021bie digital\u0103 de retragere din contract, u\u0219or accesibil\u0103, prin care ace\u0219tia \u00ee\u0219i pot exercita dreptul de retur direct online. Formularul de mai jos reprezint\u0103 modalitatea prin care ne pute\u021bi transmite cererea dumneavoastr\u0103 de retur, \u00een conformitate cu aceste prevederi.<\/p>\n<p>Dup\u0103 primirea cererii dumneavoastr\u0103, v\u0103 vom transmite f\u0103r\u0103 \u00eent\u00e2rzieri nejustificate o confirmare de primire a solicit\u0103rii de retragere. Sumele achitate vor fi rambursate \u00een cel mult 14 zile de la data la care produsele returnate ajung la sediul nostru sau de la data la care face\u021bi dovada expedierii acestora, oricare dintre aceste date este mai recent\u0103. Produsele trebuie returnate \u00een starea \u00een care au fost primite, complete, nefolosite \u0219i, pe c\u00e2t posibil, \u00een ambalajul original.<\/p>\n<p>V\u0103 rug\u0103m s\u0103 completa\u021bi formularul de mai jos cu datele solicitate. Cererea dumneavoastr\u0103 va fi transmis\u0103 direct echipei noastre, care v\u0103 va contacta pentru finalizarea procesului de retur.<\/p>\n<style id=\"wpforms-css-vars-53226\">\n\t\t\t\t#wpforms-53226 {\n\t\t\t\t--wpforms-container-padding: 0px;\n--wpforms-container-border-width: 1px;\n--wpforms-container-border-radius: 3px;\n--wpforms-background-color: rgba(0, 0, 0, 0);\n--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 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data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-53226-field_3\">Adres\u0103 de email <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-53226-field_3\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][3]\" spellcheck=\"false\" aria-errormessage=\"wpforms-53226-field_3-error\" required><\/div><div id=\"wpforms-53226-field_4-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-53226-field_4\">Telefon <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-53226-field_4\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][4]\" aria-errormessage=\"wpforms-53226-field_4-error\" required><\/div><div id=\"wpforms-53226-field_5-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-53226-field_5\">Num\u0103r comand\u0103 <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-53226-field_5\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][5]\" aria-errormessage=\"wpforms-53226-field_5-error\" required><\/div><div id=\"wpforms-53226-field_7-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-53226-field_7\">Data comenzii <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-53226-field_7\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][7]\" aria-errormessage=\"wpforms-53226-field_7-error\" aria-describedby=\"wpforms-53226-field_7-description\" required><div id=\"wpforms-53226-field_7-description\" class=\"wpforms-field-description\">Format: ZZ\/LL\/AAAA<\/div><\/div><div id=\"wpforms-53226-field_8-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"8\"><label class=\"wpforms-field-label\" for=\"wpforms-53226-field_8\">Produsul\/produsele returnate <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-53226-field_8\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][8]\" aria-errormessage=\"wpforms-53226-field_8-error\" required><\/div><div id=\"wpforms-53226-field_9-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"9\"><label class=\"wpforms-field-label\" for=\"wpforms-53226-field_9\">IBAN pentru rambursare <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-53226-field_9\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][9]\" aria-errormessage=\"wpforms-53226-field_9-error\" aria-describedby=\"wpforms-53226-field_9-description\" required><div id=\"wpforms-53226-field_9-description\" class=\"wpforms-field-description\">Contul \u00een care dori\u021bi s\u0103 primi\u021bi suma rambursat\u0103<\/div><\/div>\t\t<div id=\"wpforms-53226-field_1-container\"\n\t\t\tclass=\"wpforms-field wpforms-field-text\"\n\t\t\tdata-field-type=\"text\"\n\t\t\tdata-field-id=\"1\"\n\t\t\t>\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-53226-field_1\" >IBAN Data Adres\u0103<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-53226-field_1\" class=\"wpforms-field-medium\" name=\"wpforms[fields][1]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-53226-field_10-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"10\"><label class=\"wpforms-field-label\" for=\"wpforms-53226-field_10\">Motivul returului <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-53226-field_10\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][10]\" 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